I spent a good part of yesterday playing EverQuest. It was partly a day-long vacation for me and an opportunity to study a phenomenon. Installation was easy enough and graphics was adequate, but EQ user interface really sucked.
I couldn't believe how bad it was even after all this time. Windows popping up every where, weird keyboard and mouse controls, confusing map, text colors too dark to see read, the list goes on and on. All the 3D UI lessons learned by the game and simulation industries over more than a decade seemed to have been thrown out.
Manual was pretty useless also and, even worse, there was little free online information about EQ. Everyone was selling information, equipment, and items instead. Pretty weird, I must say.